SmarTeam Error 1 General Error appears when viewing certain files with v20 of the Web Viewer in Web Editor/Navigator.

SmarTeam Error 1 General Error appears when viewing certain files with v20 of the Web Viewer in Web Editor/Navigator.

SmarTeam Error 1 General Error appears when viewing certain files with v20 of the Web Viewer in Web Editor/Navigator.


If the file that is being viewed has a .red file associated with it and the Markups directory in the <jVue>\bin directory on the Web Viewer server does not exist or is not shared then this error will occur.

The installation for v20 of the Web Viewer does not create the Markups directory or share it like the previous installations of the Web Viewer have done.

So in order to resolve this create a folder called Markups in the <jVue>\bin directory on the Web Viewer server and then share it and give Everyone Full Control for the share permissions.