SmarTeam
Error 1 General Error appears when viewing certain files with v20 of the Web
Viewer in Web Editor/Navigator.
If the file that is being viewed has a .red file
associated with it and the Markups directory in the <jVue>\bin directory
on the Web Viewer server does not exist or is not shared then this error
will occur.
The installation for v20 of the Web Viewer does
not create the Markups directory or share it like the previous installations of
the Web Viewer have done.
So in order to resolve this create a folder
called Markups in the <jVue>\bin directory on the Web Viewer server and
then share it and give Everyone Full Control for the share permissions.