Error No: 00621 appears when trying to log into SMARTEAM.

Error No: 00621 appears when trying to log into SMARTEAM.

Error No: 00621 appears when trying to log into SMARTEAM.

Error No: 00621
The security device option ('Editor') does not match the database. You might be exceeding the number of licenses. Please consult with your System Administrator.

This error appears when SMARTEAM - Editor is unable to obtain a license from LUM.

Check the Basic License Tool for LUM and make sure that an EDR license is available and that the licenses have not expired.